Frequently Asked Questions

Are you expanding your radio model options?

Yes!

We are working on expanding our radio model selection. The limiting factor is we need the radios in hand to properly design and test the guards as each model is different.

If you have a fleet of radios and can spare a radio for up to a month, we can custom design a guard. We offer a Partners Program offering you 25 guards for free (Value $688 CAD / $500 USD) by lending us a spare radio from your fleet for up to a month.

Alternatively, let’s keep in touch!

Learn more about our design process.

How long is your processing time for my order?

We 3D print all our products locally in Squamish, BC, Canada.

To reduce waste and make sure we are sending you the latest version of our products, we keep a small inventory.

<10 units will take 1-2 business days to process

10-50 units can take up to 2-4 business days to process

50+ units can take up to 5 business days to process
Personalization (Engraving) – please allow an additional 5 business days on top of our typical turn around time.

Once we have processed your order, you will receive an email with your tracking #.

Is Shipping Free?

Shipping is free in Canada and the US.

We ship with Canada Post which is affiliated with USPS in the US. You will receive a tracking number once your order is processed.

Shipping time

Once your order leaves Skookum Works we are no longer in control of the shipping time. Typical orders arrive within 1-2 weeks.

US/International Customers - Please allow up to 2-3 weeks. Your orders have to clear customs in your country and it can add additional shipping time

Do you make custom colours?

Yes! Please contact us at info@skookumworks.ca and specify how many units and what color. We will send you a quote.

Do you offer custom Text (personalization)?

Yes! Full details on how to personalize your radio guard can be found here. Please contact us at i nfo@skookumworks.ca if you have additional questions before placing your order.

Personalization (Engraving / Custom Text) – please allow an additional 5 business days on top of our typical turn around time.

Will I be charged sales tax, customs or duty?

US Customers

No taxes will be remitted from our end.
US Customs and Boarder Protection and International countries hold the customers (buyers) responsible for any customs and import taxes that may apply.
As a result, we are not responsible for delays due to customs. Please allow up to 2-3 weeks to receive shipment.
For e-commerce purchases that are shipped into US, duty-free entry is granted for items valued at less than $1,600. Read more

Canadian Customers

Orders shipped within Canada will have sales tax added to your order
The sales tax is based on the province or territory we ship to.

Do you have a partnership Program?

Yes! As a small business established in 2023 we are looking for reputable companies to resell, refer, endorse and provide testimonials. Check out our Partners. To learn more about our partner programs email us at info@skookumworks.ca.

why am I being charged iN Canadian (CAD)?

We had to make a tough choice. Our website provider only offers the option for one currency. We went with CAD because we live in Canada. Sorry my fellow Americans. It’s a thorn in our side too. The good news for our US friends, Canadian currency is usually about 30-40% less than USD. You will see the saving reflected on your credit card statement. Your credit card will reflect the daily exchange rate when making a purchase on our website.

What is the correct way to install and remove The Knob Blocker?

All Knob Blocker models are designed to slide on to the radio from the top of the antenna and down along the antenna until it fits into place. Although some models have a cut out on the side of the antenna hole (as shown below), it is not intended to be “clipped onto” the antenna from the side. The purpose of the cutout is to allow some flex in the material for a snug fit on the antenna.

Some models (notably the APX series) feature a sleeve made out of flexible material around the antenna hole. The function of this sleeve is to account for slight variances in antenna sizes, to ensure a good fit. The sleeve is not intended to be removed but in some cases you might find it helpful to remove the sleeve, slide the Knob Blocker down the antenna, then slide the sleeve down after.